Refund and Returns Policy

Refund Policy – Pixel Arcade

Last updated: 20/09/2026

This refund policy applies to event tickets purchased through the Pixel Arcade website.

1. Refunds Within 14 Days of Purchase

Pixel Arcade offers customers the option to request a refund within 14 days of purchasing an event ticket, subject to the conditions set out below.

To request a refund, please contact us at info@pixelarcade.nl and include your order number and the email address used for the purchase.

If the refund request is submitted within the applicable 14-day period and the ticket is eligible for a refund, the purchase amount will be refunded to the original payment method.

2. No Refunds Within 14 Days Before the Event

Tickets are non-refundable during the 14 days immediately preceding the scheduled event date.

For example, if an event takes place on 30 June, refund requests received from and including 16 June will not be accepted.

This applies regardless of the reason for the cancellation, including illness, change of plans, inability to attend, travel problems, or other personal circumstances.

3. Refund Requests

The date on which Pixel Arcade receives the refund request determines whether the request was submitted within the applicable refund period.

Refund requests should be sent to:

Email: info@pixelarcade.nl

Please include:

• Your full name
• Order number
• Email address used for the purchase
• The event and ticket(s) concerned

4. Event Cancellation

If Pixel Arcade cancels an event and does not provide the event on an alternative date or otherwise fulfil the agreement, customers will be informed of the available options.

Where a refund is required under applicable law, Pixel Arcade will provide the applicable refund. This applies regardless of the 14-day customer refund period described above.

5. Event Postponement or Rescheduling

If an event is postponed or rescheduled, Pixel Arcade will inform ticket holders of the new date and the arrangements for existing tickets.

Tickets will generally remain valid for the rescheduled event unless otherwise communicated.

Where applicable law requires a refund or another remedy because of the postponement or rescheduling, the customer’s statutory rights will apply.

6. Refund Processing

Approved refunds will normally be made using the original payment method.

Once Pixel Arcade has processed the refund, the time it takes for the money to appear in the customer’s account may depend on the payment provider or financial institution.

7. Statutory Rights

Nothing in this refund policy is intended to exclude or limit any rights that consumers have under mandatory applicable law.

This refund policy describes Pixel Arcade’s voluntary refund arrangements and does not affect any statutory rights or remedies that may apply in a particular situation.

8. Contact

For questions about refunds or event tickets, please contact:

Pixel Arcade
Tramkade 18
5211VB ’s-Hertogenbosch
The Netherlands

Email: info@pixelarcade.nl

9. Changes to This Refund Policy

Pixel Arcade reserves the right to update this refund policy when necessary. The latest version will always be available on our website.